What Tasks Are Desired?
- Plan a trip using the King County Trip Planner
- Take the bus to the desired destination
How Are The Tasks Performed?
- Intuitively go to their site on mobile and tap on Trip planning
- Tap on “current location” icon under “From”
- Put in the destination address
- No response…
What other tools does the user have?
- Google Maps
- Apple Maps
- King County trip planner desktop version
How often are the tasks performed?
What are the time constraints on the task?
- Buses can add up to 4 times as much time to a trip
- Buses can be reliable during traffic since it can travel in carpool lanes.
What happens when things go wrong?
- Taking the wrong direction will cost more money and time
- Confuse the rider and causes anxiety of riding a bus in the future
- Cause the rider to be late
Identify 2 key areas that need to be addressed:
- The King County Trip Planner is not designed for new users.
- The address search engine do not recognize many names of a location, and the “Landmark” is a long dropbox.
How Might We? Assess your results:
- How might we make it less overwhelming when looking at a bus schedule?
- How might we make sure we are at the right bus stop as a tourist?
- How might we make the mobile app easier to use?