Survey: It’s a learning opportunity for me because I realized that when I ask a question online, people do not like to type if they don’t have to. I was afraid of making people read too much instead of giving me information, but if people don’t understand what I’m asking for, they would just give me useless information. It’s important in the next round to be as specific as possible, and try to get them to care, engage and talk more.
Interview: This was the first interview we conducted, and therefore we did not have anything concrete to ask our participants. After the first round, we decided to improve our questions and draw a graph that will help explain how we imagine the app would work. And that helped people visualize our vision and help giving opinions and sharing concerns. Since this is a face to face interview, we were able to clarify and asking probing questions, which is a great advantage than online survey.
Contextual Inquiry: This was a bit more challenging because we don’t have a good enough competitor app to test with. TaskRabbit was not a good example and therefore there were a lot of distractions. It did give us some good insight to not to do something like a task name is a must and don’t skip prioritizing and categorizing tasks. This is a great chance to see how people interact with an application, so we can improve our designs in the future.
Conclusion: Overall, we were able to find a lot of solid information that would help us start the project. I feel more clear than before about what we are going to do.